Customer Care

I want your buying experience to be as pleasant as possible, so please let me know if there’s something I could be doing better. I’m just a small business operating out of my home, and I will do my best to correct any mistakes in a timely fashion!

If you have a question or concern about your order, please feel free to contact me at lunacantrip@gmail.com.

Late or missing packages

I do my best to pack your items in a way that ensure your packages reach you safely. I am happy to accept returns for the following reasons:

• – Damaged books

I’m happy to send replacement for:

• -Damaged Stickers
• -Damaged Bookmarks

Upon accepting a return, I’ll email you a return label for the damaged items.

Some things are outside of my control when it comes to shipping, such as postal service mishandling and shipping speed. I can’t replace lost or stolen packages, but packages sent in the US are insured and I can assist with filing a claim.

Need help?

Contact me at lunacantrip@gmail.com. for questions related to refunds and returns.